Frequently Asked Questions
Everything you need to know about our gear and services
What is the global shipping policy for Kojima Productions merchandise?
We offer worldwide shipping to most destinations. Shipping costs and delivery times are calculated at checkout based on your location and the weight of your order. Please note that international orders may be subject to customs duties and taxes.
How do I ensure I select the correct size for apparel?
Each product page features a detailed size guide with measurements in both centimeters and inches. We recommend comparing these measurements against a garment you already own to ensure the perfect fit for our premium cut-and-sew items.
What is your return policy for defective or incorrect items?
If you receive a damaged or incorrect item, please contact our support team within 14 days of delivery. We will provide a prepaid return label and arrange for a replacement or full refund, provided the items are in their original packaging.
Can I cancel or modify my pre-order?
Pre-orders can be cancelled for a full refund at any time before the shipping process begins. Once an item has entered the fulfillment stage, we are unable to make modifications to the order details or shipping address.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment solutions like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products limited edition?
Many of our collaboration items and seasonal drops are produced in limited quantities. Once these items are sold out, they may not be restocked. We recommend signing up for our newsletter to stay informed about upcoming releases.